FAQs

1. What is lead time on orders?
Custom pet portraits have a 4-6 week lead time and child/adult portraits have a 8-12 week lead time. 
2. I need my order sooner than the allowed lead time. What do I do?
Rush orders can be placed for an additional $20 fee on pet portraits and a $50 fee on child/adult portraits. 
3. Can you ship portraits?
Yes! portraitsbyJAS receives orders from all over. 
4. What is the cost of shipping?
$20 for pet portraits and $50 for child/adult portraits. 
5. What type of photo do you need?
I prefer high resolution photos for pets but can sometimes work from lower quality photos. High resolution photos for child/adult portraits, however, is a must!
6. I'm ready to order! What's next?
Click through to the 'Get Started' page and follow the instructions. 
7. When do I pay?
Payment is taken in full upfront, which secures your delivery date. 
8. I ordered a portrait but decided I no longer want it.
If the portrait has not been started, you will be refunded in full.
9. I am not satisfied with my portrait OR my portrait was damaged in shipment. 
I will redo your portrait free of charge. Customer satisfaction is guaranteed!
10. I would like a unique commission.
Great! Contact me and I will let you know next steps.